General FAQ's
Hat patterns are written in Adult, Teen and Infant sizes and have row by row and/or full-color charted instructions. Socks will range from XS (toddler) to Men's size 15, depending on the pattern. See individual item page for specific details (if applicable).
Here is the general size range on the hats we use:
Patterns are printed with waterproof ink on thick stock and come in a heavyweight sheet protector for safekeeping. Pattern orders for European countries will ship without sheet protectors as they won't fit in European binders.
Orders generally will ship within 2-3 days. If a yarn is out of stock you will be notified regarding availability as soon as possible. Most orders ship via USPS or UPS. Kits are generally sent via Priority Mail for the quickest delivery. Knitter's Block will ship via the most cost effective/fastest method for the price, but for most shipments (outside of CA) will go via US Parcel Post (2-9 day delivery window). Please remember, if you paid with an e-check that your order will not ship until the e-check clears.
Returns accepted within 14 days only. Sorry, no returns on patterns. Kits may be returned in unopened new condition. Shipping and handling fees can not be refunded. Please keep in mind all computers are different and colors may vary.
Kits do not include knitting needles or crochet hooks. Please see individual pages for specifics on what is included in the kits and what additional items you may need.
You can contact us the following ways:
Email:
tina_@_knitwhits.com (remove dashes before mailing)
Please be sure to add our email address to your address book to ensure you receive a reply. Please keep in mind this is a one woman shop and I endeavour to answer all emails in a timely manner, but, like you, I do need some time off sometimes, not much, but sometimes! Please allow one business day for a response. I will get to you as soon as I am able. Also, I do reply to all emails personally, but sometimes emails are misdirected into junk or trash folders, if you've not heard from me, please check those folders for your reply in case it was misdirected.
Postal Address:
Knitwhits
6023 Christie Avenue
Emeryville, CA 94608
Sorry, we do not have a regular storefront that you can shop at, but our online store is open 24/7!
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